This has now been addressed and no further delays were experienced today, our service provider continues to monitor around the clock and will take action in the event of any build-up of queues.
Dec 3, 15:11 EST
We are continuing to investigate this issue. The Exchange email delays have been escalated to the highest levels possible within Thomson Reuters as well as with our support teams from Microsoft and Salesforce. The Integration Point support teams are continuing to address customer requests as quickly as possible, once emails are received and tickets created.
Dec 2, 20:59 EST
We are aware that some customer support emails are taking longer than expected to create tickets. We are currently investigating this issue.
Dec 2, 14:00 EST