All Systems Operational
GTM Platform ? Operational
Global Trade Content ? Operational
Government Connectivity Operational
BE - PLDA ? Operational
DE - ATLAS ? Operational
FR - DELTA ? Operational
MX - SAAI/COVE ? Operational
NL - AGS ? Operational
US - ABI/AES ? Operational
UK - CHIEF/CDS ? Operational
Transports Operational
Client Interchange Web Service Operational
FTP ? Operational
AS2 ? Operational
Implementation Environment ? Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Thomson Reuters will be performing a scheduled maintenance to the US Data Center only on Saturday, April 4, 2020, beginning at 9 am Eastern. There will be a one-hour period from 9 am to 10 am Eastern where clients may experience intermittent down times when trying to access their ONESOURCE FTA Management and ISF solutions, otherwise, no client impact is expected during this maintenance window.

Should you have any questions or concerns about this maintenance, please email IntegrationPoint@ThomsonReuters.com
Posted on Mar 30, 12:05 EDT
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 EDT
Scheduled - Thomson Reuters will be performing maintenance on the servers in the US DATA CENTER ONLY on Sunday, March 29, 2020, beginning at 8:00 am Eastern. This maintenance will have NO CLIENT IMPACT and clients should not expect to experience any outages or delays.

If you have questions or concerns regarding this maintenance, please contact Support at IntegrationPoint@ThomsonReuters.com.
Mar 27, 09:22 EDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - This incident has been resolved.
Mar 26, 13:29 EDT
Monitoring - A fix has been implemented and reports are now generating successfully. If a report failed to generate previously, please try re-generating it.
Mar 26, 12:51 EDT
Investigating - It has been reported that some clients are receiving an error when generating reports. This is not affecting all reports or clients. We are currently investigating.
Mar 26, 11:30 EDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 18:53 EDT
Monitoring - A fix has been implemented and we are currently monitoring the system. All users should be able to log in again. This only impacted the ISF product.
Mar 24, 18:02 EDT
Investigating - We are currently investigating an issue where the ISF product is inaccessible. This only impacts ISF.
Mar 24, 17:43 EDT
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:00 EDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance to the US Data Center on Saturday, March 21, 2020 at 10:00 am Eastern. During this time, clients may experience intermittent down times when trying to access their ONESOURCE Global Trade Management solutions.

Should you have any questions or concerns about this maintenance, please email IntegrationPoint@ThomsonReuters.com
Mar 18, 15:56 EDT
Mar 20, 2020
Resolved - This incident has been resolved
Mar 20, 13:47 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results. This only impacts the ISF product.
Mar 20, 12:16 EDT
Investigating - We are investigating an issue where replies from CBP are not importing correctly. This only impacts the ISF product.
Mar 20, 10:42 EDT
Resolved - This incident has been resolved.
Mar 20, 11:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results. All files queued from last night should now be processed.
Mar 20, 10:56 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 10:19 EDT
Investigating - We are currently investigating an issue with file transports via ftp and AS2 that is impacting a small subset of customers. File imports appear to be delayed.
Mar 20, 10:02 EDT
Mar 19, 2020

No incidents reported.