All Systems Operational
GTM Platform ? Operational
Global Trade Content ? Operational
Government Connectivity Operational
BE - PLDA ? Operational
DE - ATLAS ? Operational
FR - DELTA ? Operational
MX - SAAI/COVE ? Operational
NL - AGS ? Operational
US - ABI/AES ? Operational
UK - CHIEF/CDS ? Operational
Transports Operational
Client Interchange Web Service Operational
FTP ? Operational
AS2 ? Operational
Implementation Environment ? Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved - This has now been addressed and no further delays were experienced today, our service provider continues to monitor around the clock and will take action in the event of any build-up of queues.
Dec 3, 15:11 EST
Update - We are continuing to investigate this issue. The Exchange email delays have been escalated to the highest levels possible within Thomson Reuters as well as with our support teams from Microsoft and Salesforce. The Integration Point support teams are continuing to address customer requests as quickly as possible, once emails are received and tickets created.
Dec 2, 20:59 EST
Investigating - We are aware that some customer support emails are taking longer than expected to create tickets. We are currently investigating this issue.
Dec 2, 14:00 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.